Contact us

Contact Us

At The Health Lottery, we strive to provide a seamless and supportive experience for our valued customers. If you need assistance with anything related to your account, gaming experience, or any other query, please don't hesitate to reach out.

Support Availability

Our dedicated support team is available to help with any questions or concerns you may have. You can contact us through the following channels:

• Live Chat: Available 24/7 for immediate assistance.
• Email Support: Our experienced support team will respond to your email within a few hours, and we strive to resolve issues as quickly as possible.
• FAQ & Help-Centre Access: Visit our comprehensive help centre for answers to frequently asked questions and detailed guides on various topics.

Live Chat Support

Our live chat feature allows you to receive instant assistance with any urgent queries or concerns. Our support team is available 24/7, so feel free to reach out at your convenience.

Email Support

If you prefer a more traditional contact method, please use our email address. We'll be happy to assist you with any questions or issues. Please note that response times may vary depending on the complexity of the issue and the number of requests we receive.

Help-Centre Access

Our help centre is designed to provide easy access to a wealth of information, including:

• FAQs: A comprehensive list of frequently asked questions covering various topics.
• Tutorials & Guides: Step-by-step guides to help you navigate our platform and resolve common issues.
• Troubleshooting Tips: Practical advice on resolving technical problems and getting the most out of your gaming experience.

Verification or Account-Help Support

If you need assistance with verifying your account, please don't hesitate to reach out. Our support team will guide you through the process and answer any questions you may have.

Responsible Gambling Assistance

At The Health Lottery, we prioritise responsible gambling practices and provide various tools to help you maintain a healthy gaming experience. If you require assistance or guidance on any of these topics, please contact us:

• Deposit Limits: Set daily, weekly, or monthly deposit limits tailored to your needs.
• Loss Limits: Establish loss limits to ensure that gaming activities stay enjoyable and within your means.
• Time-Outs: Take a temporary break from our platform with time-out features available in various durations.

Technical Support

Our dedicated support team is here to help you resolve any technical issues or problems you encounter on our site. Please feel free to contact us for assistance, and we'll do everything possible to get your issue resolved promptly.

Complaint or Dispute Guidance

If there's a matter that requires more detailed attention or escalation, please don't hesitate to reach out to us directly. We strive to resolve all issues fairly and efficiently, ensuring you receive the support you need.

General Support Workflow

When contacting our support team, we'll do everything possible to ensure:

• Your issue is addressed promptly
• You're kept informed about progress at every stage of resolution
• All necessary follow-up actions are taken for a complete resolution of your concern